Refund & Return Policy
Last updated: August 2026
At Anek Naturals, we take pride in preparing and delivering carefully processed, hygienically packed food products. We want you to receive your order in good condition and exactly as you ordered it.
Because our products are food items, we handle returns and refunds with particular care to protect both our customers and the quality and safety of our products.
When can you request a return ?
If you receive a product that is:
Damaged during delivery
Incorrect or different from what you ordered
Missing from your order
Defective or otherwise not in the condition reasonably expected upon delivery
Please contact us as soon as possible.
For general returns, products must be unused, unopened, and in their original sealed packaging, and you must be able to provide your order confirmation, bill, or other proof of purchase.
Where applicable, returns will be handled in accordance with the Consumer Protection Act, 2075.
Food products and opened packages
For hygiene, food-safety and product-quality reasons: opened, used, or partially consumed food products cannot ordinarily be returned.
Similarly, we cannot accept a return where the original seal or packaging has been intentionally broken or the product has been altered after delivery.
If you believe a sealed product has a quality or packaging issue, please contact us so that we can review the matter and provide an appropriate solution.
Damaged products
If your order arrives damaged, please:
Take clear photographs of the product and packaging.
Keep the original packaging.
Contact Anek Naturals with your order details as soon as possible.
We may request photographs or other information to help us determine whether the damage occurred during handling or delivery.
If the product is confirmed to have been damaged before or during delivery, we may offer a replacement or refund, depending on the circumstances and availability.
Incorrect or missing products
If you receive the wrong product or an item is missing from your order, please contact us with your order number and details of the issue.
After verification, we will arrange the appropriate replacement, delivery, or refund.
Refunds
When a refund is approved, we will process it using the applicable payment method or another mutually agreed method.
The time required for the refund to reach you may depend on your bank, payment service provider, or other payment processing system.
We will notify you once your refund has been initiated.
Exchanges and replacements
Where appropriate, Anek Naturals may provide a replacement instead of a refund, particularly when:
The wrong product was delivered;
The product was damaged during delivery; or
There is a confirmed product-quality or packaging issue.
Replacement products are subject to availability.
Change of mind and unwanted orders
If you change your mind after placing an order, please contact us as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to cancel it where possible.
Once an order has been dispatched, cancellation may no longer be possible. Any return or refund will then be handled according to the applicable return provisions and the condition of the product.
Return shipping
Where the return is required because we sent the wrong product, the product arrived damaged, or there is a confirmed issue attributable to Anek Naturals, we will determine the appropriate arrangement for return or replacement.
Where a customer requests a return for another reason, any applicable shipping or delivery costs will be handled in accordance with the circumstances and applicable law.
Proof of purchase
For returns, replacements, or refunds, we may ask for:
Order number
Purchase receipt or invoice
Photographs of the product
Photographs of the packaging
Batch or product information, where applicable
This information helps us verify the order and resolve the issue quickly.
Products with an expired or damaged seal
If you receive a product with a broken, damaged, or visibly compromised seal, please do not consume the product.
Take photographs of the product and packaging and contact us immediately.
We will review the issue and arrange an appropriate resolution.
How to contact us
If you have a question about a return, replacement, or refund, please contact Anek Naturals with your order number and a brief description of the issue.
Email: aneknaturals@gmail.com / naturals@anek.com.np
Phone: +977-9767467960, +977-9855062634, +977-9845209922
Address: Bharatpur-03, Ananda Marg, Narayangarh, Chitwan, Nepal
We aim to review customer requests promptly and resolve genuine issues fairly.
