Privacy Policy
Last updated: August 2026
At Anek Naturals, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we may collect, how we use it, and the choices you have regarding your information.
Information We Collect
When you use the Anek Naturals website, we may collect information that you voluntarily provide to us, including:
Name
Email address
Phone number
Billing and shipping address
Account login information
Order and purchase details
Information you provide when contacting us
Any other information you voluntarily submit through our website
When you place an order, we also collect information necessary to process and deliver your purchase.
We do not need your personal information for simply browsing most parts of our website.
How We Use Your Information
We use the information we collect to:
Process and fulfil your orders
Deliver products to you
Process payments and manage transactions
Create and manage your customer account
Communicate with you about your orders
Respond to questions, requests, or complaints
Provide customer support
Improve our products, website, and services
Maintain the security and proper functioning of our website
Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to the operation of our business without an appropriate basis for doing so.
Customer Accounts
If you create an account with Anek Naturals, we store the information necessary to maintain your account and provide our services.
You may access and update certain information through your My Account section.
Please keep your account password confidential and do not share it with others.
Orders and Payments
When you place an order, we retain information necessary to process and maintain records of that transaction.
Payment information may be processed through the relevant payment service provider used on our website. We do not intend to store complete payment card information on our own website unless specifically required by the payment system and handled through appropriate security measures.
Payment providers may have their own privacy policies governing how they process your information.
Delivery Information
We use the information you provide during checkout, particularly your name, phone number, and delivery address, to arrange delivery of your order.
This information may need to be shared with the relevant delivery or logistics service responsible for delivering your purchase.
Only information reasonably necessary to complete the delivery should be shared for this purpose.
Cookies
Our website uses cookies and similar technologies to provide essential website functionality.
Cookies may be used to:
Keep you signed into your account
Remember items in your shopping cart
Maintain your shopping session
Remember certain preferences
Help us understand how visitors use the website
Improve website performance and functionality
Some cookies may be placed by third-party services used by our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping-cart and account features.
Website Security
We take reasonable technical and organizational measures to protect the personal information handled through our website.
However, no website or method of transmission over the internet can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account information, including keeping your password confidential.
Information We Share
Anek Naturals does not sell or rent your personal information.
We may share limited information with trusted service providers when necessary to operate our business, such as:
Payment service providers
Delivery and logistics providers
Website hosting and technical service providers
Services that help us maintain website security
Other service providers necessary to fulfil your order or provide our services
These parties should only receive information necessary for the service they provide.
We may also disclose information where required by applicable law, legal process, or a lawful request from an authorized authority.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order and transaction information may need to be retained for accounting, business, legal, tax, or regulatory purposes.
Account information may be retained while your account remains active or where retention is otherwise necessary.
When information is no longer required, we may delete or anonymize it, subject to applicable legal and business requirements.
Your Privacy Rights
Depending on applicable law, you may have rights concerning the personal information we hold about you.
These may include the ability to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Request information about how your personal information is being used
Withdraw consent where processing is based on consent
Some information may need to be retained where we have a legitimate business, legal, accounting, security, or regulatory reason to do so.
Third-Party Websites
Our website may contain links to third-party websites or services.
Anek Naturals is not responsible for the privacy practices, security, or content of those third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or collect personal information from children for purposes unrelated to providing our services.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
When we make changes, we will update the “Last updated” date shown at the beginning of this policy.
We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how Anek Naturals handles your personal information, please contact us:
Anek Naturals
Bharatpur, Chitwan, Nepal
Email: aneknaturals@gmail.com / naturals@anek.com.np
Phone: +977-9767467960, +977-9855062634, +977-9845209922
