Welcome to ANEK Naturals
Here you’ll find answers to some of the most common questions about ANEK Naturals products, ordering, delivery, payment, and product care.
If you can’t find what you’re looking for, feel free to contact us.
What is ANEK Naturals?
ANEK Naturals is a Nepali natural-food brand focused on bringing carefully processed, convenient and high-quality products made from naturally sourced ingredients.
We believe in turning Nepal’s diverse agricultural produce into products that are practical, nutritious and easy to use.
Where do you source your raw materials?
We aim to source our raw materials from Nepal, working with local farmers, growers and suppliers whenever possible.
Our focus is on using quality ingredients while supporting local agricultural value chains.
Are ANEK Naturals products 100% natural?
Our products are made with a focus on natural ingredients and minimal processing. Specific ingredients and processing methods may vary from product to product.
Please check the individual product page or packaging for the exact ingredients and product information.
Do your products contain preservatives?
This depends on the individual product.
We aim to keep unnecessary additives out of our products wherever possible. Please refer to the ingredient list on the product packaging or product page for the most accurate information.
How should I store ANEK Naturals products?
Unless otherwise specified on the packaging, keep products:
- In a cool, dry place
- Away from direct sunlight
- In a clean, dry and airtight container after opening
Always follow the storage instructions printed on the product packaging.
How can I place an order?
You can browse our products through the Shop section, add your preferred products to your cart and proceed through checkout.
Once your order has been successfully placed, you should receive an order confirmation.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible.
Once an order has been processed or dispatched, cancellation or modification may no longer be possible.
How can I check my order status?
You can check your order status through your My Account section when your order is associated with your account.
You may also contact us with your order details if you need assistance.
Where does ANEK Naturals deliver?
We currently deliver within Nepal.
Delivery availability and delivery time may vary depending on your location.
How long does delivery take?
Delivery time depends on your location and the delivery service used.
Orders within major cities and nearby areas may arrive sooner, while delivery to remote locations can take longer.
We’ll provide the relevant delivery information during the ordering process whenever possible.
What should I do if my order is delayed?
If your order hasn’t arrived within the expected delivery period, please contact us with your order number.
We’ll check the status of your shipment and assist you accordingly.
What should I do if I receive a damaged or incorrect product?
Please contact us as soon as possible after receiving your order.
If possible, provide:
- Your order number
- Photos of the product/package
- A brief description of the issue
We’ll review the situation and provide the appropriate resolution according to our Refund & Return Policy.
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Payment options may change over time as we add or update our payment partners.
Is my payment information secure?
We take reasonable measures to protect customer information and use appropriate security measures for online transactions.
ANEK Naturals does not intentionally store sensitive payment information such as your complete card details.
Can I return a product?
Returns are subject to our Refund & Return Policy.
Because our products are food products, certain restrictions may apply for hygiene and food-safety reasons.
Please review the Refund & Return Policy before placing an order.
How do I request a refund?
If you believe you are eligible for a refund, contact us with your order number and details of the issue.
We’ll review your request according to our Refund & Return Policy and let you know the next steps.
Where can I find the ingredients and product information?
Product-specific information such as ingredients, net quantity, storage instructions and other relevant details will be provided on the product packaging and/or product page.
Do you offer products suitable for specific dietary requirements?
This depends on the individual product.
If you have a specific dietary requirement or allergy, please check the ingredient information carefully before purchasing. If you are unsure about a particular product, contact us before placing your order.
Still have a question?
We’re happy to help.
If your question isn’t answered here, get in touch with the ANEK Naturals team through our Contact page.
We’ll do our best to help you with your product, order or delivery-related questions.